Residential proxies are billed by traffic from prepaid packs. This page summarizes how the GB are counted and what happens when they run out; the Terms and the Payments and Refunds Policy are the binding text.
How GB are counted
Traffic is counted as upload plus download, where 1 GB is 1,024 MB. A 1 GB pack carries 1 GB of traffic in any country and on either network, residential or mobile. Failed and retried requests use traffic too, like any other request.
Where to see your balance
Open the residential proxies page of the dashboard. Your key shows the traffic used, the traffic left and the total you have bought, and Usage, last 30 days lists it by day. The figures come from the network's counters, which run behind actual use, so the number can be late and the real figure may be higher.
Add traffic
Select Add traffic and choose a pack. A later pack adds GB to the same key and does not reset what you have used. Nothing renews automatically, and we set no expiry date on the GB you buy.
What happens at zero
When you have used over 80% of your traffic, the dashboard marks the key Almost used. When the traffic is used up, the key stops and new connections are refused. Traffic on connections that are still open keeps counting and comes out of your next pack. Buy another pack to switch the key back on, which can take a minute or two. A pack that is smaller than the traffic already used past the limit is refused without charge.
Refunds
Packs are not refundable once the traffic is on your key, even if you have not used it. If your key fails and we cannot get it working again, we credit your unused GB to your balance. The Payments and Refunds Policy lists the other cases.